Introduction What defines a safe place to work? How to show up as managers Nurturing a culture of care Introduction What defines a safe place to work? How to show up as leaders How to show up as managers Nurturing a culture of care How to show up as leaders Making people your business It’s important to remember why Empathy and compassion teams to establish the right people have come to trust and for organisational resilience structure and pick up the pace Responsible leadership has follow you. At a time when many on crucial technology adoption, taken on an even deeper mean- of us have had to reveal large and Organisational resilience they must also mindfully fuel ing as our workforces and our small struggles we’re managing requires leaders who can the culture, granting permission customers find themselves in at home, as we’re peering into demonstrate care through active to rethink processes and do an unfamiliar, changing and one another’s living rooms and listening and communicating what’s right for team members fast-moving global environ- muting ourselves while we tend confidently, consistently and and customers alike. Resilient ment. Organisations’ leaders are to others’ needs, leaders can and reliably. Leaders energise an organisations operate on a basis expected to be more emotionally should lean into their natural organisation by setting clear of trust, where leaders earn trust sensitive, prioritising mental personas. Authenticity is a read- direction and communicating by extending it. Resilience is the health while exhibiting extensive able trait, regardless of where you it effectively. Offering a strong ability to give and take. emotional control and mental physically sit. Your workforce vision and a realistic outlook can optimisation. These leaders seem is looking to trust you and will, have a powerful effect on moti- able to tap into a natural per- if people have reason to believe vation across the organisation. sona, relating to people openly their leaders care about them. “ Without empathy, nothing works.” as a way to instil calm and focus. To return to the workplace, while leaders must work with — José Andrés, celebrity chef and founder of the nonprofit World Central Kitchen, their peers and management in an interview with Time magazine Leading the workforce 8